Vitaflow Terms & Conditions
Booking coaching services and offers
When you use our online checkout process to pay for an offer or service you will have the opportunity to check the details of that booking and correct any errors before confirming the purchase of the offer/service.
On receipt of your booking and payment you will receive an automated Order Confirmation email from the Vitaflow website which is also your proof of purchase.
Vitaflow will be in touch within 24 to 48 hours to confirm and arrange your consultation (at this point Vitaflow determines that it accepts your offer to purchase and can provide services to you as requested).
By clicking the ‘Accept’ button you agree to the terms and conditions. By completing and submitting the electronic order form you are making an offer to purchase services, which, if accepted by us, will result in a binding contract.
We may refuse to accept an order for services for any reason including, but not limited to, non-availability of the service provider or inability to process your payment. All sales are subject to UK law.
Price
Our prices are in Pounds Sterling and include VAT at 20%.
Payment
We accept payment online by credit or debit card via Paypal or Stripe.
We undertake to comply with UK data protection legislation.
We do not store credit/debit card details.
We do not share customer details with any third parties.
Our obligations
Once a contract is confirmed, we agree to provide services in a professional and ethical manner but make no warranties or representations that the service will meet your requirements, needs and expectations.
We will do our utmost to provide the service but reserve the right to cancel or postpone a consultation or programme of services. Reasons for cancelled or delayed services include, but are not limited to, Force Majeure (see below for full details), availability of Coach or venue.
In the event of a complete cancellation where services cannot be provided by Vitaflow you will receive a full refund.
We shall ensure that Coaches are properly qualified/trained and that professional ethics are observed.
We shall also ensure that we have all necessary licences and consents in place to provide services.
Force Majeure
If we are prevented from performing our obligations to you by any factor beyond our reasonable control, including, without limitation, An act of God, flood, earthquake, war, insurrection, terrorism, sabotage, civil disorder,hooliganism, labour dispute, lightening, snow, ice or other inclement weather, fire, acts of Government or regulatory authority, power failure, satellite or cable malfunction (each a Force Majeure event) we reserve the right to cancel the consultation of programme of services.
We shall give as much written notification as possible to you in the occurrence of a Force Majeure Event and outline the effects on your consultation or programme of services.
Cancellation
You may cancel any order for an offer or other services made on this website by notifying us in writing to info@vitaflow.co.uk within 7 days of receiving our automated notification email (received after completion of the online purchase form). If Vitaflow has not commenced in providing services to you, we will cancel the order. Refund will be made to the payment card used when placing your order via Stripe or Paypal within 30 days of our cancellation. Please note that cancellation of services is not permitted once those services have commenced (this includes initial consultation).
Once services have commenced, refund/cancellation is not permitted in the event that you (the client) are unable to attend sessions.
Contact Details
You can contact us at info@vitaflow.co.uk
Company Details
Vita Flow Ltd
Registered Address: 20-22 Wenlock Street, London, N1 7GU
Company Number: 12672352
General Terms
The following provisions set out our entire financial liability to you (including any liability for the acts or omissions of our employees or agents) in respect of:
any breach of these Terms & Conditions;
any use of the services supplied; and
any representation, statement or tortious act or omission including negligence arising under or in connection with the sale and purchase of the services.
Nothing in these Terms & Conditions excludes or limits the liability of the Seller:
for death or personal injury caused by the Seller’s negligence;
for any matter which it would be illegal for the Seller to exclude or attempt to exclude its liability; or
for fraud or fraudulent misrepresentation.
Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise shall be limited to the price paid by you for the services.
We shall not be liable for any pure economic loss, loss of profit, loss of business, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the sale and purchase of the services.